上課心得: 12/19公圖心得

12/19

IFLA Public Library Service Guidelines - Backmatter 附錄

一、Appendix 1 The IFLA/UNESCO Public Library Manifesto 聯合國教科文組織公共圖書館宣言

二、Appendix 2 The Finnish Library Act (904/1998) 芬蘭圖書館法 (1998年)

三、Appendix 3 Customer charter (英) 讀者憲章 → 讀者最大

註：英國大憲章 Great Charter

四、Appendix 4 Library Building Standards – Ontario, Canada and Barcelona, Spain
圖書館建築標準 ─── 英白金漢郡(相當於縣市圖書館)、加拿大奧大略、西班牙巴塞隆納

( 訂定標準規定者 )

例如：此空間可放置多少座位、書

五、Appendix 5 Update of IFLA Manifesto 公共圖書館宣言更新版

“10 ways to make a public library work / Update your libraries”.
十種方法讓公圖運作 / 更新你的圖書館

例如：年度裝修以符合當年需要

考試重點!!!
六、Appendix 6 Queensland Standards and Guidelines for Public Libraries 澳洲昆士蘭公共圖書館標準(指引綱要)
澳洲昆士蘭公共圖書館服務標準的基準：

Library management standards 圖書館管理標準
To provide the community with a library service that is equitable, cost effective and efficient
圖書館提供平等(equitable)、符合成本效益(cost effective)、有效率(efficient)的服務給社區
Staffing standard 人員編制標準 (2008年5月修訂)
To provide the minimum requirement for overall staffing and qualified staff levels to ensure consistency of service delivery across local government.
Operational Services Standard 運作營運服務標準
To provide standards and guidelines for a minimum set of operational services that enable the community effective access to library facilities and the services and collections they offer.
目的：讓社區人有效果地近用圖書館設備、服務、館藏
Library Buildings Standard 圖書館建築物標準
To provide standards and guidelines for developing physical library facilities which serve the identified needs of the community. Library buildings should be attractive and designed for efficiency, sustainability, accessibility, functionality and flexibility.
符合四項設計標準：有效率、持久(不會用一下就損壞)、近用(可外借且不限借閱次數)、功能性、彈性 ⇒ 方便讀者查找獲取資料
Mobile libraries standard 行動圖書館標準
To provide standards and guidelines for a public library service delivered via a specially designed and equipped vehicle. Mobile libraries extend library service to clients without convenient access to a static library, providing a comparable level of service.
使用特別車輛處理 (不一定非得車輛，也不一定要特別，搞不好一般的即可)
Library collections standard 圖書館館藏標準
To provide standards and guidelines for the development and management of library collections which meet the information, education, recreation and cultural needs of the community, and support the development of lifelong learning.
圖書館館藏必須滿足社區資訊、教育、休閒、文化需求，並且支援終身學習
Interlibrary loans standards 館際互借標準
To facilitate access by the local community to resources held in other Australian library and information services collections.
Local studies collection standards 在地研究館藏標準
保留過去歷史發展紀錄文獻
例如：臺北市立圖書館館藏包含臺北市的研究資料，讀者不必到其他地方去找相關資料
Reference Services Standard 參考服務標準
To provide standards and guidelines for the delivery of effective reference and information services to the community and the collection and management of suitable resources to support these services.
傳遞有效的參考資訊給社區以及管理適合的資源以支援這些服務
Specialist service standards 專門特定服務標準
They address the library’s focus on literacy issues, services for people who read or speak a language other than English, in addition to addressing services for people with a disability, for young people and for Indigenous Australians.
專注於素養議題(認識字，有能力查找、獲取、處理資料)以及服務英語系以外的讀者，
必須盡力提供協助，使其能夠用自己的語言取得想要的知識與資料
5項標準：
(1) Literacy service standards 素養標準
To actively promote and support programmes for members of the community with identified literacy needs.
(2) Multicultural services standard 多元文化
To provide standards and guidelines for developing multicultural library services which provide equitable access, encourage participation and foster cohesion for Queensland’s culturally
and linguistically diverse communities.
註：學習很少人知道的語言，開拓新的知識視野，很有趣，有沒有用是另一回事
註：女書
女生的文字 (只有女生看得懂)，早期僅限定女生可學習
(3) Disability services standard 殘障服務標準
To provide standards and guidelines for developing library services and resources which offer barrier-free 無阻礙 access and encourage inclusiveness and participation for people with disabilities.
註：Accessible toilet 無障礙廁所 (正確)；Disabled toilet 廁所壞掉 (翻譯錯誤)
(4) Young peoples services standard 青少年服務標準
To provide standards and guidelines for developing young peoples services in libraries.
(5) Library services for Aboriginal People and Torres Strait Islanders standards 提供圖書館服務給原住民(毛利族)與托雷斯海峽群島的標準
To actively consult and negotiate with Aboriginal and Torres Strait Islander peoples to promote library and information literacy and to catalyse the development of public library services. Draft
註：臺灣法定原住民15個
註：透過現今 DNA 研究發現，絕大部分臺灣人從黃河流域而來
Technology standard 技術標準
To provide a framework for the efficient and effective use of technology as an integral feature of the public library so that optimum service can be provided. To provide all library sites, staff and users access to technology as required.
提供有效率且有效果的技術使用框架，是公共圖書館必須不可缺少的，以提供最理想的服務
Resource Description standard 資源描述標準 (cataloging 編目)
To provide a framework for access to library collections, through the bibliographic control of library materials and the interchange of bibliographic data.
(1) 對象：資源
(2) 行為：編目
透過書目控制與書目資料的交換，提供近用圖書館館藏的框架
(3) 目的：描述資源
Shared Facilities standard 共享設備標準 (資源共享)
To provide the minimum requirements for operating a public library service within a shared environment.
既然其他圖書館有此資源可供共享，為什麼自己還要擁有? ⇨ 互相支援
Standards for Country Lending Service libraries 全國館際互借標準
The basic requirements for the operation of a library within the Country Lending Service are prescribed by the Country Lending Service Agreement made between participating Local Governments and the Library Board of Queensland.
全國館際互借協定

註：公共圖書館有標準代表水準差，若無標準就會隨便做，有標準，才會有比較，才會去關注；公共圖書館無標準意謂公共圖書館經營不按照他人執行

七、General IFLA Resource List IFLA 訂出的資源
(一) IFLA manifestos 宣言列有三項讓圖書館遵循：

IFLA. (1995). IFLA/UNESCO Public Library Manifesto 公共圖書館宣言
IFLA. (1999). IFLA/UNESCO School Library Manifest 學校圖書館宣言
IFLA. (2002). The IFLA Internet Manifesto. 網際網路宣言
(1) 圖書館內可使用網際網路，包括個人與公家設備
(2) 無隱私權，螢幕大家都可以看的到

註：早期網際網路昂貴，提供的電腦數量有限
⇒ 管制民眾不能看色情網站, email, game 等 (矛盾)
⇒ 管制一人使用時間 (合理)

(二) IFLA standards and guidelines

→ 舊、簡略、少

Approved recommendations on working out national standards of library services for the blind對象：視覺功能障礙；視覺功能不完整 (盲人)
Guidelines for library services to deaf people, 2nd ed.
對象：聽覺障礙 (聾子)
Guidelines for Children’s Libraries Services
對象：小學生
The Guidelines for Library Services to Babies and Toddlers
對象：嬰兒與學步的幼兒
Multicultural communities: guidelines for library services
對象：多元文化 (不應特別表彰)
The public library as the gateway to the information society: the revision of the IFLA guidelines for public libraries, proceedings of the IFLA/UNESCO Pre-Conference Seminar on Public Libraries, 1997
內容：公共圖書館應當作資訊社會的入口
Guidelines for library services to prisoners, 3rd ed
對象：矯正；行動受限 (監獄) → 其資訊服務由公共圖書館負責
Guidelines for Library Services for Young Adults
對象：青少年
Guidelines for library services to persons with dyslexia
對象：讀寫障礙
Guidelines for libraries serving hospital patients and the elderly and disabled in long-term care facilities
對象：老人、需受長期照護者
Mobile library guidelines 行動圖書館 (不一定是汽車，可能是船、駱駝、腳踏車、摩托車)

(三) IFLA reports 報告

The IFLA/UNESCO Multicultural Library Manifesto 多元文化
Professional codes of ethics for librarians 圖書館館員的專業道德規範
Acts on library services 圖書館服務規章
Meeting User Needs: A checklist for best practice produced by section 8 – public libraries section of IFLA 對照清單以滿足使用者需求
The Role of Libraries in Lifelong Learning 圖書館在終身學習之角色
The IFLA/UNESCO School Library Guidelines 2002 學校圖書館指引
Public Libraries, Archives and Museums: Trends in Collaboration and Cooperation
公共圖書館與檔案館和博物館彼此之間的合作

註：圖書館與檔案館和博物館共同儲存、維護、傳遞(被記錄下的)人類知識

註：backmatter 書後
實際上所指為附錄

註：IFLA Public Library Service Guidelines
1. 網址：https://www.degruyter.com/viewbooktoc/product/43971

2. 處理方式：Open access

3. eBook (PDF)

4. Publication Date: July 2010

5. ISBN 978-3-11-023227-1

6. 德國出版社，出版很多國際協會聯盟的書籍
7. 和公共圖書館宣言內容大致相同，反覆再三告知
8. 閱讀對象並非圖書館，而是圖書館的上層長官，供圖書館員憑藉此份文件與主管討論，圖書館應該做什麼，但先決條件是圖書館員必須看懂並認同

註：透過目錄查索書號，再去取得